All Systems Operational
Internet Connectivity Operational
90 days ago
99.99 % uptime
Today
FTTC (Fibre to the Cabinet) ? Operational
90 days ago
100.0 % uptime
Today
FTTM (Fibre to the Mast) Operational
90 days ago
99.99 % uptime
Today
FTTP (Fibre to the Premises) Operational
90 days ago
100.0 % uptime
Today
Ethernet Services ? Operational
90 days ago
100.0 % uptime
Today
Digital Phone Services Operational
Digital Phone Services (VoIP) ? Operational
Network & Infrastructure Operational
DNS Servers ? Operational
Email Servers ? Operational
Core Network ? Operational
Website Hosting & Colocation Operational
Plesk Server(s) ? Operational
Customer Support Operational
Call Centre Operational
Live Chat Operational
Ticket Desk Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Please be aware a third party has advised us of some maintenance which will affect the services in Altrincham & Stockport (including Marple). Please be advised of 3rd party emergency works which will impact your services. The purpose of this work is to complete maintenance on the network. This upgrade work is part of essential network build program and is expected to last from midnight until 6am.
Posted on Nov 28, 2022 - 17:07 GMT
Past Incidents
Dec 2, 2022

No incidents reported today.

Dec 1, 2022
Resolved - This incident has been resolved.
Dec 1, 19:02 GMT
Identified - We're currently performing an emergency upgrade to three of our repeaters in Gawsworth as a software issue has been identified. Customers are expected to disconnect and reconnect over the next 15-20 minutes.
Dec 1, 18:36 GMT
Nov 30, 2022
Resolved - Frequency change has completed and all speeds have returned to normal.
Nov 30, 21:30 GMT
Identified - We have identified a congested frequency which is causing slow speed to around ten customers in Macclesfield. We're currently working on changing the frequency, and we expect a brief 15-minute outage.
Nov 30, 21:27 GMT
Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022
Completed - The scheduled maintenance has been completed and the software updated was applied as planned.
Nov 23, 22:10 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 22:00 GMT
Scheduled - We will be carrying out a software upgrade to our core switches in London. This will briefly affect customers connected to our network in Soho, London. The upgrade is expected to take no longer then 2-3 minutes.
Nov 22, 09:04 GMT
Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.

Nov 19, 2022
Resolved - We have now completed a frequency change and speeds have returned to normal.
Nov 19, 12:15 GMT
Update - We are continuing to work on a fix for this issue.
Nov 19, 12:02 GMT
Identified - We've identified that the issue is frequency interference. We will make a change shortly and expect a brief outage of 15 minutes or less.
Nov 19, 12:00 GMT
Investigating - We're currently investigating five customers served by our Macclesfield access point in the SK11 9 postcode area that are experiencing slow speeds.
Nov 19, 11:59 GMT
Nov 18, 2022

No incidents reported.